Mountain Mustang Parts 162 Jones Road,New Minas, NS B4N 3N4 Tel:   902/691-0732 Fax: 902/681-0272
Order Info

Prices are as current as possible and Subject to Change without Notice


Shipping Costs

We charge 10% of Invoice total for shipping.  Some items that
require truck freight will be at additional cost.

Orders over $3000.00 - Totally Free Freight By Courier or Truck
(truck shipments to a residence may carry a $50.00 residential fee)

Minimum Shipping Charge - $8.00

Pay Pal
We now accept Pay Pal!!!


WE DO NOT ACCEPT C.O.D. Orders


BACK ORDERS

Parts on backorder will be charged to you at the time of your
original order only if we expect to ship to you within 21 days.
Otherwise they will be billed seperately upon shipment


Our Return Policy

All Returns are for in-store credit only - Returns must be in
original condition and in original boxes - NO EXCEPTIONS

All Returns must include a copy of invoice & reason for return,
so credits can be applied correctly.

Body Panels - Please test fit all body panles before sanding,
priming or painting. Panels must be in original condition.

Return Freight will not be credited to your account unless
previously authorized. Return Freight should be Standard Ground.

U.P.S. & Fed Ex does not cover damaged fenders, quarter or
trunk lids. These items sent at customer's risk only.

No Returns on Electrical, Used, Bare Metal or Special Order
Items!

Any Item returned in a box or wrapper that is not in original
condition will be returned to the customer and NO credit given.


Damaged or Missing Freight

Inspect Shipment Immediately. No Damage or Loss Claims will be
paid if not reported to shipper and us within 48 hours of receipt.
No Exceptions!

Truck Shipments MUST be inspected before Delivery Truck leaves.
Check Order thoroughly, signing for the delivery, without noting
damaged or missing parts, acknowledges the Order was received in
good condition and will not be applicable for freight damage, or
loss, by Mountain Mustang or Trucking Company.


Damage Claim Process

Call Carrier (U.P.S.: 800-742-5877 or Truck: 800-822-2147) (Fed
Ex 1-800-463-3339) report damage and obtain a Claim Number
Call Mountain Mustang with above Claim Number and we will process
claim and replacement order.


SHORTAGE

If there is an item missing from your package, check to see that
it is not backordered on the invoice. If it shows it as being
shipped - PLEASE NOTIFY US IMMEDIATELY. Claims after 3 days will
not be honored. Our shipping guys can remember where they put
stuff in a package, BUT NOT WEEKS LATER.


BACKORDERS

Backorders are listed on the sales order provided to you inside
your package. Backorders usually ship within 2-3 weeks unless
specified. You will be charged at the time of your order of all
backorders to insure quick delivery and being first in line for
that backordered item.


DROP SHIP

Items marked "DS" are being drop shipped from the manufacturer;
allow a few extra shipping days.


DAMAGED PARTS

If you receive any damaged items you would then have to contact
the shipper (UPS 1-800-724-5877, FEDEX 1-800-GOFEDEX) A shipping
representative will contact us with a claim number (usually allow
2-3 days). When we receive the claim number we will exchange the
order. If you have URGENT need to replace parts, you must
repurchase the parts and then we will credit you accordingly when
the claim is received.


RETURNS

All returns are for INSTORE credit, NO EXCEPTIONS. You must first
call our office (902-691-0732) for a return authorization number.
Your return must be received within 14 DAYS after calling it in
to us. NO RETURNS after 30 days. (Special circumstances will
always be considered) When returning parts, YOU ARE RESPONSIBLE
FOR THEIR SAFE RETURN. Make sure you adequately package all
items. Use above address for all returns along with a copy of
your recepit. Any returns of INSTALLED parts that are not
defective or parts not in original (clean) box are subject to a
50% restock fee.


MAILBOXES, ETC.

Mailboxes, Etc. type services charge a large premium to mail
packages. We cannot reimburse for these extra shipping charges


SPECIAL ORDER ITEMS,

Books, sanded or painted parts and electrical items are not returnable.

A COPY OF YOUR RECEIPT MUST ACCOMPANY ALL RETURNS FOR PROPER AND
TIMELY CREDIT

© 2006 Derrick Zinck, All rights reserved.